Privacy Policy
Introduction
At We Are Here, your privacy matters. We’re committed to protecting your personal data and being transparent about how we collect, use, and store information when you use our app and services.
What We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and profile details.
- Location Data: To provide real-time tracking and accurate delivery updates.
- Order Information: Details about your shipments, pickups, and drop-offs.
- Device Information: App usage statistics, device model, and OS version for performance optimization.
How We Use Your Data
We use your data to:
- Enable services like live tracking, delivery requests, and tow truck dispatch.
- Communicate order updates and service notifications.
- Match you with nearby delivery partners or trusted carriers (if you’re a dealer).
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Improve user experience and app performance.
Delete Account & Data
How to delete your account (inside the app)
- Open the app and go to Settings → Account → Delete Account.
- Confirm your choice
- The app will process the deletion request through our secure API.
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Once complete, you will be signed out and all account data will be permanently deleted from our servers within a reasonable timeframe.
Additional Data We Collect
- Device identifiers: Such as device ID, advertising ID, Firebase installation ID, and push notification tokens, to provide core app functionality, notifications, and security.
- Payment information: Processed securely by Stripe to complete bookings and prevent fraud. We do not store your full card details.
- App performance and diagnostics: Crash logs, error reports, and performance data via Firebase Crashlytics and Performance Monitoring.
Sharing & Third Parties
We share necessary information with trusted providers to operate our services:
- Delivery partners and service providers to complete your orders.
- Third-party tools that help us analyze app performance or send updates (e.g., Firebase, customer support platforms).
Data Security
Your data is stored securely with industry-standard encryption. We regularly audit our systems to ensure your information is safe.
Your Rights
You can:
- Request a copy of your stored data.
- Ask for corrections or deletions.
- Opt out of marketing communications at any time.
Contact Us
If you have any privacy-related concerns or requests, contact us at:
